These General Conditions regulate the acquisition of the products offered on the website www.tiendainvia.com, which is owned by FRANCISCO VIA SL (hereinafter, INVIA SHOP).
The acquisition of any of the products implies the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when acquiring certain products.
These General Conditions may be modified without prior notification, therefore, it is advisable to carefully read their content before proceeding to purchase any of the products offered.
TIENDA INVIA, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:
o Health Register 3104758 / CAT and 3704964 / CAT.
To communicate with us, we put at your disposal different means of contact that we detail below:
All notifications and communications between users and TIENDA INVIA will be considered effective, for all purposes, when they are made through any of the means detailed above.
The products offered, along with their main characteristics and their price appear on the screen.
TIENDA INVIA reserves the right to decide, at any time, the products and / or services offered to Clients. In this way, TIENDA INVIA may, at any time, add new products and / or services to those currently offered. In addition, TIENDA INVIA reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.
All of this without prejudice to the fact that the acquisition of any of the products can only be done through the subscription or registration of the USER, granting TIENDA INVIA to the interested party a User name and a password, which will personally identify and enable them to have access to products.
Once inside www.tiendainvia.com, and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will imply the reading and acceptance of all the general and particular conditions set at www.tiendainvia.com.
4. AVAILABILITY AND SUBSTITUTIONS
TIENDA INVIA aims to guarantee the availability of all the products that are advertised through www.tiendainvia.com. However, in the event that any requested product is not available or if it has been sold out, the client will be informed via email as soon as possible.
If the product is not available, and the consumer having been informed, TIENDA INVIA may supply a product with similar characteristics without increasing the price, in which case, the consumer may accept or reject it, exercising their right of withdrawal and termination of the contract.
In case of unavailability of all or part of the order, and the rejection of the replacement products by the customer, the refund previously paid, will be made by transfer
If TIENDA INVIA is unreasonably late in returning the amounts paid, the consumer may claim double the amount due.
5. PURCHASE AND / OR CONTRACTING PROCESS
To make any purchase at www.tiendainvia.com, the customer must be of legal age.
The steps to follow to make the purchase are:
The contract will be filed electronically.
It is also recommended that the client print and / or keep a durable copy of the conditions of sale when placing his order, as well as the receipt receipt sent by TIENDA INVIA by email.
Along with your order, you will receive the corresponding invoice upon customer request.
To this end, the client consents that said invoice be sent to him in electronic format. The client will receive it via email. You can, at any time, revoke this consent. Yes, to receive the paper invoice.
6. DURATION, RENEWAL AND CANCELLATION OF THE CONTRACT
Until delivery of the goods
There is no renewal.
If the cancellation of the order arrives before the departure of the merchandise, the client will not have any expenses. In the event of a cancellation after the order has been placed, the customer will be responsible for the shipping costs as well as the return costs for this same order.
The order will be delivered to the address designated by the client at the time of contracting according to the chosen modality.
The scope of delivery includes the following areas: Peninsula and Balearic Islands, France, Portugal, Belgium and Switzerland.
FORMS AND DELIVERY TIMES
- 48h Peninsula if it is in stock.
- 72h Balearic and International if it is in stock.
- If it is not in stock, the delivery time will be informed within 48 hours.
On Saturdays, Sundays and holidays there will be no delivery or delivery of orders.
2. Store pickup:
You can also pick up your order in store.
8. PRICES, EXPENSES AND TAXES
The prices of the products that are collected in www.tiendainvia.com will be expressed in Euros unless otherwise stated and will be guaranteed during the time of validity thereof, except for printing errors and whatever the destination of the order.
The final prices of all products, (and where appropriate, the final prices per unit of measurement, when required) together with their characteristics, offers, discounts, etc., are reflected in each of the articles that appear in the catalog of www.tiendainvia.com.
Other additional expenses
Any change in VAT rate will be automatically applied to the price of the products offered on the online sales website of www.tiendainvia.com.
Product prices may change at any time. In this case, the price to be applied will be that in force on the date the order is placed. In any case, the final cost will be communicated to the customer in the electronic purchase process before the customer formalizes their acceptance.
9. METHODS OF PAYMENT
We make these forms of payment available to you:
to. By credit or debit card
You can make the payment immediately through the secure payment gateway SSL of our Bank. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card.
b. By Bank transfer
By cash deposit or bank transfer to: Entity: CAIXA BANK. Account number: ES28 2100 5045 7002 0010 7884. Must indicate at the time of transfer the customer's name and order number.
The payment of the order will be authorized through PayPal, but no money will be withdrawn until PayPal verifies that it is correct. For this, it will be essential to have a PayPal account.
You can pay for the product when it is picked up at our physical store.
10. RETURN AND WITHDRAWAL POLICY
According to the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any costs, except those provided for in art. 107.2 and 108 of RD1 / 2007, of November 16, by which the referred text of the General Law for the Defense of Consumers and Users is approved.
This right of withdrawal is not applicable, among others, to:
The client will have a maximum period of 14 calendar days from the day of receipt of the good or product requested to inform TIENDA INVIA about his desire to withdraw from the contract.
The withdrawal implies that TIENDA INVIA will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (provided that the product purchased is not within the exceptions indicated above).
During this period, the consumer will inform the entrepreneur of his decision to withdraw from the contract by filling out the form at the end of this document and sending it to the TIENDA INVIA email address.
TIENDA INVIA will communicate to the consumer in a durable medium an acknowledgment of receipt of said withdrawal.
To return a product it is essential that it is in perfect condition and with its corresponding original packaging, with all its accessories and without having been used.
Once we receive your request we will contact the customer to indicate the details of the return.
The customer will bear the costs of returning the goods.
- The products must be in perfect condition of packaging and contain all the elements and accessories.
Products purchased through www.tiendainvia.com enjoy a 2-year warranty period from the time of purchase, covering possible manufacturing defects in the product, as well as any breakdown during that period.
- Communicate with Customer Service
- Sending damage description and copy or invoice
- In case it is covered by the guarantee, we proceed to the on-site repair or replacement.
Consumable products, deficiencies caused by improper use or manipulation, connection to the electrical network other than that indicated, incorrect installation or defects derived from any external cause are excluded from the guarantees.
In products of a durable nature, the consumer shall be entitled to adequate technical service and to the existence of spare parts for a minimum of 5 years from the date the product ceases to be manufactured, without the price of the spare parts being increased when applied in repairs.
To find out the steps that must be followed in the event of problems or failures in a product, you can contact:
To avoid problems with the installation or handling of the purchased product, make sure that you have followed the installation and operating instructions contained in the user manuals.
If even so, the purchased product does not work correctly, you should immediately contact the manufacturer's customer service and technical assistance, or where appropriate the representative or distributor.
Usually the technical services will require that you provide the following information:
12. LIABILITY AND DISCLAIMER OF LIABILITY
The consumer and user have the right to repair the product, to substitute it, to reduce the price or to terminate the contract, as established in Chapter II Title. IV Book II of the General Law for the Defense of Consumers and Users.
If the product is not in accordance with the contract, the consumer may choose between repair or replacement of the product, both being free for the consumer, which will be carried out within a reasonable period of time depending on the nature of the products. and the purpose for which they were intended.
If the repair is completed and the product is delivered, it is still not in accordance with the contract, the consumer may demand its replacement, the price reduction or the termination of the contract.
13. CUSTOMER SERVICE AND CLAIMS
To file any complaint or claim with INVIA SHOP, the client must contact the customer service department either at the phone number 938902418, or through the email address email@example.com.
According to the EU Online Dispute Resolution on consumer matters and pursuant to Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is It is available at the following link: http://ec.europa.eu/consumers/odr/.
14. APPLICABLE LEGISLATION
The present conditions will be governed by current Spanish legislation.
The language used will be Spanish.